9:00am – 9:00pm

International Delivery Terms:

  • Delivery Timeframe: International deliveries typically take between 7-21 business days, depending on the destination country and customs processing.
  • Shipping Costs: Shipping fees are calculated based on the weight, volume of the package, and the distance to the destination. All applicable taxes and duties are the responsibility of the recipient.
  • Tracking Information: Customers will receive a tracking number to monitor their shipment’s progress online.
  • Customs and Duties: The recipient is responsible for all customs fees, import duties, taxes, and other charges that may be levied by the destination country.
  • Shipping Insurance: Shipments are insured against loss and damage during transit. Compensation will be provided in case of a claim.
  • Returns and Exchanges: If the product arrives damaged or differs from what was ordered, customers have the right to return it within 30 days for a replacement or a full refund.
  • Restricted Items: Certain items may be subject to restrictions or prohibitions for international shipping due to local laws and regulations.

For orders within Greece:

  • Delivery Time: Deliveries are usually completed within 3-5 business days from the date of shipment. Deliveries to remote areas may require additional time.
  • Shipping Cost: The shipping cost will be calculated based on the weight and volume of the package, as well as the distance of the delivery.
  • Shipment Tracking: Customers will receive a tracking number with which they can be updated about the status of their shipment in real time via the website of the pre-selected shipping company.
  • Specific Date Delivery: Customers can request delivery on a specific date, with an additional charge upon agreement.
  • Shipping Insurance: All shipments are insured during transport. In case of loss or damage, the customer is entitled to compensation.
  • Returns: If a product arrives defective or different from the ordered, the customer has the right to return it within 30 days for replacement or full refund. For more information, read the return terms.
Artis 19, Western Macedonia, 52100 Kastoria GREECE

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